Match tier
Confirmed
Presence
Current · Arkansas
Last published
2026
Sources
OpenAlex · ORCID
Refreshed
2026-08-15
A
Adriana Rossiter Hofer
Affiliation confirmed via AI analysis of OpenAlex, ORCID, and web sources.
Associate Professor
Also affiliated: Weber State University (2018); Transport Research Institute (2009); Department for Transport (2025)
Faculty Researcher
17 h-index
32 pubs
1,217 cited
Research Areas
Links
Biography and Research Information
OverviewAI-generated summary
Adriana Rossiter Hofer's research investigates customer experiences within the logistics and e-commerce sectors. Her work examines how emotions elicited by negative driver behaviors influence customer outcomes in last-mile delivery. She has also studied customer assessments of e-logistics service quality from an appraisal theory perspective and explored the diversification of third-party logistics providers' service portfolios through a competitive dynamics lens. Further research includes the impact of supplier dependence asymmetry on innovation investment, influenced by psychological uncertainty. Rossiter Hofer also investigates customer responses to stockouts, particularly the role of scarcity-inducing post-stockout disclosures, and has published on managing service failures in the airline industry. Her scholarship metrics include an h-index of 17, 32 total publications, and 1,196 total citations. She has collaborated with John Aloysius, Christian Hofer, Finnegan McKinley, and Marc Scott, all at the University of Arkansas at Fayetteville.
Metrics
- h-index: 17
- Publications: 32
- Citations: 1,217
Selected Publications
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Is <scp>AI</scp> an Algorithm by Any Other Name? Behavioral Reactions to <scp>AI</scp> ‐ and Model‐Based Demand Planning Algorithms (2026)
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Is AI an Algorithm by Any Other Name? Behavioral Reactions to Model-and AI-Based Forecast Algorithms (2025)
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Hurry Up! Better to Get It Now Than to Be Sorry Later: The Effects of Product Rationing on Stockpiling Propensity Before Natural Disasters (2025)
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Designing scenario-based experiments in retail SCM: methodological approaches and practical insights (2025)
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Reconceptualizing E‐Logistics Service Quality (E‐LSQ) in Emerging Contexts: The Case of Crowdsourced Delivery (2024)
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Navigating diversity in supply chain relationships: building trustworthiness through complementary and supplementary fits (2024)
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The role of scarcity-inducing post-stockout disclosures on consumer response to stockouts (2023)
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“Cultural inventories”: How dimensions of national culture moderate the effect of demand unpredictability on firm-level inventories (2023)
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You're driving me crazy! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery (2023)
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Crowdsourced delivery and customer assessments of<scp>e‐Logistics</scp>Service Quality: An appraisal theory perspective (2023)
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Expectations vs Experience: Managing the Adverse Effects of Service Failures on Customer Satisfaction in the Airline Industry (2022)
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Supplier dependence asymmetry and investment in innovation: The role of psychological uncertainty (2021)
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A competitive dynamics perspective on the diversification of third-party logistics providers’ service portfolios (2021)
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Environmental uncertainty and cross-buying in logistics outsourcing arrangements: a resource dependence perspective (2020)
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Designing crowdsourced delivery systems: The effect of driver disclosure and ethnic similarity (2018)
Collaboration Network
Top Collaborators
Ha Ta
Florida International University (US)
4 shared publications
- Crowdsourced delivery and customer assessments of<scp>e‐Logistics</scp>Service Quality: An appraisal theory perspective
- Designing scenario-based experiments in retail SCM: methodological approaches and practical insights
- Reconceptualizing E‐Logistics Service Quality (E‐LSQ) in Emerging Contexts: The Case of Crowdsourced Delivery
- Navigating diversity in supply chain relationships: building trustworthiness through complementary and supplementary fits
Christian Hofer
University of Arkansas at Fayetteville
3 shared publications
In database
- A competitive dynamics perspective on the diversification of third-party logistics providers’ service portfolios
- A competitive dynamics perspective on the diversification of third-party logistics providers’ service portfolios
- “Cultural inventories”: How dimensions of national culture moderate the effect of demand unpredictability on firm-level inventories
John Aloysius
University of Arkansas at Fayetteville
3 shared publications
In database
- Supplier dependence asymmetry and investment in innovation: The role of psychological uncertainty
- Is AI an Algorithm by Any Other Name? Behavioral Reactions to Model-and AI-Based Forecast Algorithms
- Is <scp>AI</scp> an Algorithm by Any Other Name? Behavioral Reactions to <scp>AI</scp> ‐ and Model‐Based Demand Planning Algorithms
Saif Mir
University of Delaware (US)
3 shared publications
- You're driving me crazy! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery
- Expectations vs Experience: Managing the Adverse Effects of Service Failures on Customer Satisfaction in the Airline Industry
- Hurry Up! Better to Get It Now Than to Be Sorry Later: The Effects of Product Rationing on Stockpiling Propensity Before Natural Disasters
Anníbal C. Sodero
The Ohio State University (US)
3 shared publications
- Crowdsourced delivery and customer assessments of<scp>e‐Logistics</scp>Service Quality: An appraisal theory perspective
- Designing scenario-based experiments in retail SCM: methodological approaches and practical insights
- Reconceptualizing E‐Logistics Service Quality (E‐LSQ) in Emerging Contexts: The Case of Crowdsourced Delivery
Pritosh Kumar
University of Wisconsin–Parkside (US)
3 shared publications
- The role of scarcity-inducing post-stockout disclosures on consumer response to stockouts
- Navigating diversity in supply chain relationships: building trustworthiness through complementary and supplementary fits
- Hurry Up! Better to Get It Now Than to Be Sorry Later: The Effects of Product Rationing on Stockpiling Propensity Before Natural Disasters
Nicolò Masorgo
Miami University (US)
2 shared publications
- You're driving me crazy! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery
- Expectations vs Experience: Managing the Adverse Effects of Service Failures on Customer Satisfaction in the Airline Industry
Terry L. Esper
Fisher College (US)
2 shared publications
- Crowdsourced delivery and customer assessments of<scp>e‐Logistics</scp>Service Quality: An appraisal theory perspective
- Reconceptualizing E‐Logistics Service Quality (E‐LSQ) in Emerging Contexts: The Case of Crowdsourced Delivery
Simone T. Peinkofer
Michigan State University (US)
2 shared publications
- Designing scenario-based experiments in retail SCM: methodological approaches and practical insights
- The role of scarcity-inducing post-stockout disclosures on consumer response to stockouts
Yao Jin
Miami University (US)
2 shared publications
- Designing scenario-based experiments in retail SCM: methodological approaches and practical insights
- Navigating diversity in supply chain relationships: building trustworthiness through complementary and supplementary fits
Finnegan McKinley
Colorado State University
2 shared publications
In database
- Is AI an Algorithm by Any Other Name? Behavioral Reactions to Model-and AI-Based Forecast Algorithms
- Is <scp>AI</scp> an Algorithm by Any Other Name? Behavioral Reactions to <scp>AI</scp> ‐ and Model‐Based Demand Planning Algorithms
Rebekah Inez Brau
Brigham Young University (US)
2 shared publications
- Is AI an Algorithm by Any Other Name? Behavioral Reactions to Model-and AI-Based Forecast Algorithms
- Is <scp>AI</scp> an Algorithm by Any Other Name? Behavioral Reactions to <scp>AI</scp> ‐ and Model‐Based Demand Planning Algorithms
Jordan M. Barker
University of Arkansas at Fayetteville (US)
1 shared publication
- A competitive dynamics perspective on the diversification of third-party logistics providers’ service portfolios
Andrew Gibson
University of Arkansas at Fayetteville (US)
1 shared publication
- A competitive dynamics perspective on the diversification of third-party logistics providers’ service portfolios
Issam Moussaoui
Georgia State University
1 shared publication
In database
- A competitive dynamics perspective on the diversification of third-party logistics providers’ service portfolios
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