Adriana Rossiter Hofer Data-verified

Affiliation confirmed via AI analysis of OpenAlex, ORCID, and web sources.

Associate Professor

University of Arkansas

Last publication 2026 Last refreshed 2026-05-16

faculty

17 h-index 31 pubs 1,163 cited

Research Areas

Links

ORCID Lab Website Research Group

OverviewAI-generated summary

Adriana Rossiter Hofer's research focuses on the logistics and supply chain management, with a particular emphasis on customer experience and service quality in e-logistics. Her work investigates how factors like crowdsourced delivery, negative driver behaviors, and service failures influence customer satisfaction and outcomes. She also examines the strategic decisions of third-party logistics providers, including service portfolio diversification and investment in innovation, particularly in the context of supplier dependence and psychological uncertainty. Rossiter Hofer's publications explore theoretical perspectives, such as appraisal theory and competitive dynamics, and employ experimental methodologies to gain insights into consumer responses to stockouts and service quality expectations. She has co-authored publications with collaborators at the University of Arkansas at Fayetteville, including John Aloysius, Marc Scott, and Finnegan McKinley. Rossiter Hofer's scholarship is reflected in her h-index of 16 and over 1,150 citations across 31 publications.

Metrics

h-index: 17
Publications: 31
Citations: 1,163

Selected Publications

Is AI an Algorithm by Any Other Name? Behavioral Reactions to Model-and AI-Based Forecast Algorithms (2025)

DOI OpenAlex
Hurry Up! Better to Get It Now Than to Be Sorry Later: The Effects of Product Rationing on Stockpiling Propensity Before Natural Disasters (2025)

DOI OpenAlex
Designing scenario-based experiments in retail SCM: methodological approaches and practical insights (2025)

13 citations DOI OpenAlex
Reconceptualizing E‐Logistics Service Quality (E‐LSQ) in Emerging Contexts: The Case of Crowdsourced Delivery (2024)

10 citations DOI OpenAlex
Navigating diversity in supply chain relationships: building trustworthiness through complementary and supplementary fits (2024)

7 citations DOI OpenAlex
The role of scarcity-inducing post-stockout disclosures on consumer response to stockouts (2023)

10 citations DOI OpenAlex
“Cultural inventories”: How dimensions of national culture moderate the effect of demand unpredictability on firm-level inventories (2023)

5 citations DOI OpenAlex
You're driving me crazy! How emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery (2023)

39 citations DOI OpenAlex
Crowdsourced delivery and customer assessments of<scp>e‐Logistics</scp>Service Quality: An appraisal theory perspective (2023)

40 citations DOI OpenAlex
Expectations vs Experience: Managing the Adverse Effects of Service Failures on Customer Satisfaction in the Airline Industry (2022)

20 citations DOI OpenAlex
Supplier dependence asymmetry and investment in innovation: The role of psychological uncertainty (2021)

32 citations DOI OpenAlex
A competitive dynamics perspective on the diversification of third-party logistics providers’ service portfolios (2021)

34 citations DOI OpenAlex